Implementation Manager

Position Location: Madrid/Barcelona, Spain
Reports to: Business Solutions Manager
Supervisory Responsibility: none

About Agentrics
Agentrics serves as the trusted agent for the Retail and Consumer Goods industry by assisting retailers, manufacturers and their trading partners with optimizing shared business processes to more effectively serve the consumer.

Our customers rely on Agentrics’ product offerings, unique practical forums and deep domain expertise to drive real business results. In the last five years, Agentrics has generated more than $2 billion in cost savings for our customers by partnering with them on the development and effective use of our technology and services.

Agentrics serves over 250 customers, including 17 of the world’s top 25 retailers, in sourcing, supply chain collaboration, global data synchronization and product lifecycle management. Aeon, Ahold USA, Ahold, Albertsons, Auchan, Best Buy, Campbell’s Soup Co., Canadian Tire, Carrefour, Casino, Coles Myer, Coop Italia, Coop, CVS/pharmacy, Dairy Farm, Dansk Supermarked Gruppen, Delhaize Group, Diageo, Edeka, El Corte Ingles, E-Plat, Food Lion, GSK, Izumiya, KarstadtQuelle, Kesa, Kesko Food, Kingfisher, Kroger, Lotte, Makro Asia, Manor, Markant, Marks & Spencer, Metro, Migros, Panasonic, PPR, Publix, Radio Shack, REWE Group, Walmart, Sainsbury’s, SCA, Sears Canada, Sears Holdings Corp., Shopko, Smart and Final, Tesco, and Walgreen’s use Agentrics.

Position Summary
We wish to recruit a highly qualified and motivated professional to serve as the Implementation Manager for the implementation & ongoing management using our Agentrics PLM tool at a number of Spanish and French clients.

This is a high-profile role, key to the successful implementation of Agentrics PLM software; the solution will be implemented in controlled phases and the successful candidate will be fundamental to increasing the scale of the deployments. The Implementation Manager will work within the existing team to oversee all aspects of the project using planning, monitoring and controlling processes; responsible for co-ordination and completion of various projects and to this end will perform a variety of tasks including setting deadlines, assigning responsibilities, and monitoring and summarizing progress. Additionally, you will assist in the analysis of the client’s business requirements, presenting the Agentrics PLM solutions, identifying where there are gaps or modifications to the existing Agentrics PLM software and proposing the ideal adoption approach for the client’s use. Communication with the client’s key stakeholders and liaising with the Agentrics PLM Development Team in the UK will be paramount to this position. The successful candidate should be comfortable in a technical and commercial environment and ideally have food manufacturing and/or retail experience.

Responsibilities:
Duties of the Implementation Manager include:

• Day-to-day running of multiple projects through the entire project lifecycle, within budget and set timescales
• Business analysis on projects, including gathering client and user requirements and defining functional requirements
• Ongoing support of solution post-deployment
• The Implementation Manager is expected to be an expert on the Agentrics PLM solutions and be able to present the solution to potential new users.
• Training and communication of the PLM system throughout the user community
• Analysis of Agentrics PLM solutions and provide recommendations to enhance and develop the use of the solutions
• Participation in design review meetings, documentation and related processes to ensure ongoing and long term product quality
• Serve as the link between customers and the Agentrics Development teams
• Stakeholder Management with key business sponsors
• Management of standard project requirements

Travel Requirements:
This position is based in Madrid, Spain, but will initially require some time spent in St. Albans learning the Agentrics PLM application.
The ability to work flexible hours and make occasional long-distance and international travel will be needed for this role.

Skills and Expertise:
Core Competences

• Excellent communication and presentation skills both written and oral, that can be applied in a complex environment, both internal and external
• Ability to manage multiple projects, delivered to challenging deadlines using limited resources
• Ability to manage project discovery phase, liaising with clients and users, facilitating workshops and documenting user requirements
• Ability to scope, plan and budget projects, incorporating crucial details such as risk management and return on investment
• Ability to give sufficient input into the technical analysis of the project
• Ability to work with Business Solutions Manager & Account Manager, keeping them informed of any problems
• Ability to manage cross-company project team, applying hands-on management when necessary
• Ability to ensure that all projects are executed within budget, to time and to high standards
• Milestone-oriented, detail-oriented, flexible, and team-oriented
• Must be “hands-on”
• High degree of self-motivation and ability to work within a dynamic environment; quick starter and fast learner
• Ability to modify style and approach in order to achieve a specific objective
• Excellent inter-personal skills, being able to engage, motivate and involve a wide range of individuals on project activities
• Ability to deal with all management levels of a business

Education and Experience:

• Must speak English at a business proficiency level and either or both French and Spanish.
• At least 3 years experience in Project Management
• Must be able to demonstrate a strong track record of delivering complete solutions to customers to a high level of quality
• Must have worked directly with clients to elicit requirements and develop design solutions to business problems
• Experience of managing application deployments including implementation & training plans

Preferred

• Accreditation in, or demonstrable understanding of, a recognised project management methodology
• Bachelor’s degree in Business or related subject
• Software development within a commercial environment, preferably a software house
• Experience with remotely hosted software solutions

Accommodations:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply online for this position at https://home.eease.com/recruit/?id=484874