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Job Description



The Account Operations Specialist role is responsible to support in-season order book & returns execution for Field Accounts to enable sustainable and profitable growth for Nike. This role is accountable for working with the Customer Services team and executing daily operations and order management activities for a number of Field Accounts to drive success at retail.


  • Execute efficient order management processes to plan and deliver seasonal order books
  • Execute operational tasks to maintain accurate order book status (un-shippables, cancel dates in the past, iDocs, credit blocks, etc)
  • Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / order book reconciliation processes)
  • Monitor key supply chain metrics regarding inventory, order book flow and coverage
  • Highlight product delays and communicate order book challenges
  • Manage (category) product launches with category coordinator and monitor product delivery dates
  • Deliver Customer Service excellence to the Field Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model
  • Provide input into shipping goal setting & tracking process for Field Accounts
  • Support the Account Operations Lead to implement best practice tools & processes identified within the Customer Service and Nike departments


  • Minimum 1 year of Customer Service, Logistic or Supply Chain experience
  • Strong Customer Service mindset with focus on delivering superior Customer Service
  • Aptitude for problem solving
  • Attention to details
  • Good written and verbal communication skills
  • Consumer / customer oriented with good understanding of sports retail business
  • Fluency in Portuguese, English and Spanish (written and spoken)


Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

At Nike, we understand that it takes a lifetime to build consumer trust and a moment to lose it. We work hard to earn and maintain that trust every single day – by treating our consumers with respect, and by delivering world-class, innovative products and experiences that are useful, intuitive, and exceed their expectations. Nike’s Global Privacy Team is critical to building and maintaining that trust. We collaborate with business partners to ensure respect for consumer data and privacy are embedded within every product and experience. We help teams understand the importance of privacy while giving thoughtful, clear, and actionable guidance.

NIKE, Inc. is on a mission to evolve our digital business and our Global Privacy Team. We’re looking for world-class talent to join our diverse, passionate, and purpose-driven team. If you’re dynamic, action-oriented, collaborative, thoughtful, and have deep technical privacy experience, you’ll fit right in with the team that helps Nike earn and deserve consumer trust.



NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.


NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.



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Job Information

  • Company:
    Nike EMEA HQ
  • Posted On:
  • Job Status/Type:
    Jornada Completa
  • Job Category:
    Atención al Cliente y Call Center
  • Occupation:
    Gestión de Clientes;Call Center;Atención al Cliente - Comercios Minoristas
  • Work Experience:
    de 1 a 2 años
  • Career Level:
    Sin experiencia
  • Education Level:
    Licenciatura o Ingeniería

About Nike

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Become a Part of the Nike Team

Nike does more than outfit the world's best athletes. We are a place to explore potential, obliterate boundaries, and push out the edges of what can be.

We're looking for people who can grow, think, dream and create. We thrive in a culture that embraces diversity and rewards imagination. We seek achievers, leaders and visionaries. At Nike, it's about bringing what you have to a challenging and constantly evolving game.