German Customer Service Executive in London en Talent Search People

Londres, Londres Reino Unido

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Our client is the market leading online hotel reservation service in the world and they provide a culture that is open, innovative and performance orientated. Their scale and scope, commitment to people, and high standards of integrity make them a great place to work.

As a Customer Service Executive you will be working 39/40 hours per week and will be responsible for handling pre- and post reservation inquiries. You will also be an intermediary between guests and the hotel.

Main Responsibilities:

-Handle pre and post reservation inquiries by phone, e-mail and fax;
-Modify, change and/or cancel existing reservations;
-Outbound calls to hotels/guests to arrangement special requests;
-Liaison between guest and hotel to resolve complaints;
-Support relationships with hotels by providing high levels of customer service and account management support.

Required Skills

-Excellent communication and business skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.


Our ideal candidate is:

-Fluent in both written and spoken English and German;
-Experienced with internet and hotel industry;
-Available to work Late shift
-Available to attend a full-time paid training;
-In possession of a valid work-documents for UK (valid work permit in the UK).

The starting date of this position will be the 3rd of October.

Available shift: starting hours between 06.45 and 10.00 am (finishing 15.15-18.30), mixed with late shift (11 late shifts every 13 weeks), including some weekends  (9 weekend days every 13 weeks)

Offer: 

-18.600 pounds base entry salary
-5% increase on base salary after 6 months, 5% increase after another 6 months
-Premium pay, 20-80%  depending on the hours worked
-Quarterly bonus based on targets
-Free lunch or dinner
-International work environment in the city centre
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